For your own protection, you must check your Europcar On Demand vehicle for new damages inside and outside before each ride. Please walk around the car and check the interior and trunk for any new damage.
To detect whether a damage is new or already registered, have a look at the the digital damage protocol. The link can be found in the booking confirmation, which we send you 30 minutes before the start of the journey by SMS and email.
If you discover a new damage or anomalies (light on, smells...), please take photos and inform about us via [email protected] or our service hotline: +49 30 30 80 80 65